Individual Course Help

Learn how to purchase and take the course.

  • How do I purchase a course?

    Select Site and Create Account

    To make an individual course purchase:

    • First create your account by clicking Create Account from the top menu.
    • Select Courses from the menu
    • Click Take this course next to the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.

     

    Purchase Credits

    • Billing Address: Before you can complete your purchase, you will need to enter your billing address.
    • Payment information: Next, you will be required to enter your credit card information.
    • Promotion:  You may enter a promotion code if available.
    • After you have entered all of the required information, click Review Information to continue.
    • Once your billing information has been Reviewed, agree to the terms and click Purchase Course
    • Your purchase is now complete and you are ready to begin your course.
  • How do I begin my course?

    To begin your course, simply follow these steps below.

    How to begin your course

    • To begin taking your course, click on the green Study button under Module 1 on the Courses page.
    • Before you continue, you will be required to complete your profile and click Review changes.
    • If you are satisfied with your profile information, click Update profile and follow the instructions to begin your course.
    • Next, click on the first section titled Module 1 - Objectives & Topics to begin studying.


    Knowledge Check
    At the end of each module you will be required to take a knowledge assessment consisting of 5 questions. You must answer 4 of the questions correctly before moving to the next module.

    If you fail the knowledge check 3 times in the same module, you will be required to repurchase the Seller Server course.


    Final Exam (where required) 

    Some states require a final exam.  You will have 2 opportunities to pass your final exam.  If you fail your final exam on the second attempt, you will be required to repurchase the course.  You must score a minimum of 70% to pass the final exam.

    To begin your exam:

    • Click the continue button. You may also click the go back button if you are not ready to begin your exam.
    • Once you begin your exam, you must complete it in one sitting. If you exit the exam before finishing, your exam will be graded marking any unanswered questions wrong.

    Once you have successfully completed your exam, you will be able to view and print your certificate.


    View Certificate for Printing
    To print your certificate, click the Print certificate button and your Seller Server certificate will open in a new window. You can now print your certificate by clicking the Print page button or you can click Download to save your certificate to print later.

Bulk / Group Purchases

Learn how to manage your staffing certifications and access code(s) issuance

  • How do I make a bulk purchase?

    To make a bulk purchase you need to follow these steps.

    Purchasing Bulk Orders

    To get started please create a free account.

    You will then need to select "Bulk Purchases" from the menu.


    Order options
    To make a group purchase, you must:

    • select your location
    • select the course you are interested in purchasing
    • select the quantity of courses needed
    • create a Passkey for your order (The Passkey will be issued to each employee along with a course Access Code from your bulk order to redeem their course.)
    • create a Purchase order (This would come from your company accounting department for cost tracking and is optional.)


    Company information
    Enter your company contact information.


    Billing address
    Verify billing information is correct and change if needed.


    Payment information
    You must now select your payment type, credit card or check by mail.

    • If paying by credit card, enter your payment information.
    • If paying by check, your codes will be activated upon receival of payment.


    Promotion
    You may also enter a Promotion code if available.

  • How do I issue Access Codes to my employees?

    View Bulk Purchase Order

    To issue Access Codes to your employees after purchasing a bulk order:

    • First, simply sign into your account
    • Select Bulk Purchases from the menu
    • Then click View Orders next to How it works.  Your bulk order will also appear under Purchases.
    • Next, click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.

    Important hint:  Management Sharing allows you to share your bulk order with other managers to allow for them to issue Access Codes to their employees.

     

    Issue Access Codes and Pass Key

    Under Access Codes you will find your Access Codes purchased from your bulk order including the code expiration, code status, who the code was redeemed by and an option to email codes to your employees.

    To issue a code to your employee:

    • Click on the envelope next to the code you wish to use. A window will open to allow you to email the Access Code and Pass Key to the employee.

     

    Employees Redeeming Access Codes
    In order for your employees to redeem their course purchased from your bulk order, they will need to:

    • Create an account on the same website you purchased your bulk order through.
    • After their account has been created, they will need to click the Courses option from the menu. This will take them to the courses page.
    • Next, they will need to click on Redeem a code from the menu panel on the right and enter the Pass Key for the purchase along with one of the Access Codes from your bulk order and click Redeem.
    • After your employee redeems their course, they can begin taking their course immediately.
  • How do I manage my bulk order?

    Managing Your Bulk Order
    To manage your bulk order account:

    • Sign into your account
    • Select Bulk Purchases from the menu
    • Click View Orders next to How it works. You can also access your bulk order by clicking Me in the menu and then selecting My purchases.
    • Your bulk order will appear under Purchases.
    • Click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.


    Order Details
    Order Details displays your Bulk order purchase number, date of purchase, purchase location, quantity of codes purchased and the passkey associated with the bulk order.


    Payment information
    Payment information displays the purchase cost, method of payment, status of purchase and the purchaser's name and address.


    Management sharing
    Management sharing allows the purchaser of a bulk order to share the bulk order with other managers to help meet training needs.  It's easy to share a bulk order. 

    • After making a bulk purchase, view the bulk order details
    • Scroll down to Management sharing
    • Enter the email address of the person to share the order with. 
    • Click the Share button
    • If you want to unShare the order, simply click the X next to the person's email.


    Access Codes
    The Access codes area displays your bulk order access code information. The code information will include the Code number, date the code Expires, the Status of the code (Available, Redeemed, Expired), and the name and email address of the employee the code was issued to.

    Within the Access Codes list area you can also email codes to your employees by:

    • Clicking the mail icon on the far right.
    • Enter the employee's email and click the Send button.
    • After an employee redeems their code, their name will appear under Redeemed By.
    • Once your employee has successfully completed their course, the mail icon will change to a print icon that will allow you to view / print your employee's certificate of completion.
State(s) Information
General